Develop your confidence in being able to deal with difficult people at all times!!
Difficult people exist in all areas of our lives. They cause problems for anyone who comes into contact with them. All communication consists of reaction and counter-reaction.
Changing your reactions, both inwardly and on the surface, will make these difficult people counter-react differently and diffuse the situation.
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Delegates who need to deal effectively with difficult people.
The Programme Topic Areas are:
• Understanding yourself and others
• Styles of behaviour
• Saying “No”
• A framework for identifying and dealing with your emotional responses
• Applying the 4 key principles of business parenting and the 10 “shoulds” that prevent you from interacting effectively
• A behaviour approach to dealing with problem people