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Dealing With Difficult People

Develop your confidence in being able to deal with difficult people at all times!!

Overview:
Difficult people exist in all areas of our lives. They cause problems for anyone who comes into contact with them. All communication consists of reaction and counter-reaction.

Changing your reactions, both inwardly and on the surface, will make these difficult people counter-react differently and diffuse the situation.

Download the course brochure

Suitable for:
Delegates who need to deal effectively with difficult people.

The Programme Topic Areas are:
• Understanding yourself and others

• Styles of behaviour

• Saying “No”

• A framework for identifying and dealing with your emotional responses

• Applying the 4 key principles of business parenting and the 10 “shoulds” that prevent you from interacting effectively

• A behaviour approach to dealing with problem people

Related:

Team Building

Keswick Country Cottages
Team Building courses are held at our own properties in Keswick, click the image above for more details.
Recent images from our open residential and team development courses in Keswick, Cumbria