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Dealing With Difficult Customers

The art of being able to deal with difficult people at work can make our working lives more enjoyable, which enables us tor perform better and become more confident

Overview:
This bite-size learning session raises understanding of the background to conflict and the mindset of difficult customers.

Learn how their own verbal and non-verbal communication styles tend to calm or escalate a situation.

Acquire key skills and confidence to pro-actively manage the negative behaviour of difficult customers.

Download the course brochure



Suitable for:
This course is a must for anyone who has to deal with difficult people on a regular basis.

The Programme Topic Areas are:
• Why we need to effectively deal with difficult customers professionally

• Managing our own verbal and non-verbal behaviour

• Managing difficult customers

• Structuring and controlling the conversation

• Saying ‘No’ effectively

• Giving the customer a ‘win’


Related:

Team Building

Keswick Country Cottages
Team Building courses are held at our own properties in Keswick, click the image above for more details.
Recent images from our open residential and team development courses in Keswick, Cumbria