resultsdriven | group

Solution focused... ...return on investment driven

Customer Service Skills Excellence

Customer service skills excellence has to be constantly worked at. Is yours as good as it can get?

Overview:
This 3 hour bite-size learning session looks at the value and impact of how amazing internal customer service can ultimately deliver excellent external customer service.

It takes a team based approach to want to change the customer experience in any organisation - learn how to do this the Results Driven Way.

Download the course brochure


Suitable for:
Anyone who deals with internal or external customers.


The Programme Topic Areas are:
• What’s different about good customer service?

• What do we have to do differently to deliver amazing internal customer service?

• What do we need to do differently to deliver excellent external customer service?

• Using innovation and creativity to make excellent customer service stick

Related:

Team Building

Keswick Country Cottages
Team Building courses are held at our own properties in Keswick, click the image above for more details.
Recent images from our open residential and team development courses in Keswick, Cumbria