Customer service skills excellence has to be constantly worked at. Is yours as good as it can get?
This 3 hour bite-size learning session looks at the value and impact of how amazing internal customer service can ultimately deliver excellent external customer service.
It takes a team based approach to want to change the customer experience in any organisation - learn how to do this the Results Driven Way.
Download the course brochure
Anyone who deals with internal or external customers.
The Programme Topic Areas are:
• What’s different about good customer service?
• What do we have to do differently to deliver amazing internal customer service?
• What do we need to do differently to deliver excellent external customer service?
• Using innovation and creativity to make excellent customer service stick