Do you have an effective customer service culture?
Your people are the critical part of any customer service strategy. This interactive course looks at the human dynamics that shape your organisation’s customer interface.
It will help management teams who are responsible for customer service policy understand what is required to become a service-led organisation, how to develop a service-led culture and how to maintain and evolve that culture.
Download the course brochure
Anyone in charge of the customer service function with their organisation.
The Programme Topic Areas are:
• Champion the promotion of a service-led strategy
• Understand how your own company’s mind-set can facilitate (or not) a move towards a service-led culture
• See how critical people-management and people-development issues are in delivering customer care
• Improve customer-facing behaviour through the application of effective people-management techniques