resultsdriven | group

Solution focused... ...return on investment driven

Developing a Customer Service Culture

Do you have an effective customer service culture?

Your people are the critical part of any customer service strategy. This interactive course looks at the human dynamics that shape your organisation’s customer interface.

It will help management teams who are responsible for customer service policy understand what is required to become a service-led organisation, how to develop a service-led culture and how to maintain and evolve that culture.

Download the course brochure

Suitable for:
Anyone in charge of the customer service function with their organisation.

The Programme Topic Areas are:
• Champion the promotion of a service-led strategy

• Understand how your own company’s mind-set can facilitate (or not) a move towards a service-led culture

• See how critical people-management and people-development issues are in delivering customer care

• Improve customer-facing behaviour through the application of effective people-management techniques


Team Building

Keswick Country Cottages
Team Building courses are held at our own properties in Keswick, click the image above for more details.
Recent images from our open residential and team development courses in Keswick, Cumbria