resultsdriven | group

Solution focused... ...return on investment driven

Closing Incoming Calls

How many calls get past you every day? When you said to yourself, I should have closed that one?

This is a high-energy training day that utilises group work, syndicate activity and skills practice.

It takes participants beyond answering telephone calls from customers.

It gives them a structure to use and techniques to apply, which adds value for the customer and results in increased sales for the organisation.

Suitable for:
Inexperienced or low-performing staff will benefit from being able to use this call structure to close more positive customer decisions.

Successful staff will appreciate a way to make their calls more efficient, if not more effective.

The Programme Topic Areas are:
• How incoming calls are typically handled
• The six-step conversation structure
• Consider what is involved in each of the six steps
• Make telephone conversation’s utilising the six steps and then call analysis
• Your current level of telephone skill is explored ready for live application by the delegates
• Delegates then select typical customer calls and write their own telephone conversations in script form
• The scripts are then recorded and played back or read out to reinforce the learning
• Standards, skills and detailed techniques are reinforced in readiness for application in the workplace.
• Summary and action plans agreed


Team Building

Keswick Country Cottages
Team Building courses are held at our own properties in Keswick, click the image above for more details.
Recent images from our open residential and team development courses in Keswick, Cumbria