Understanding customer needs
You’ve got little hope of selling the right product if you don’t fully understand your customer’s needs.
This session helps you to take a step back and provides the key questioning and listening skills and techniques to help you really get under the skin of the need and find a solution that hits the mark.
Download the course brochure
Delegates who need to be able to questions clients or customers more effectively and define customer need.
The Programme Topic Areas are:
By the end of this session you will be able to:
• Use a variety of balanced questions to uncover customer individual needs
• Understand what types of questions are the most effective to ask
• Demonstrate strong and impactful listening skills that demonstrate empathy and understanding