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Management & Leadership
Advanced Influencing & Persuading for Managers
Advanced Listening Skills
Advanced Negotiation Skills for Senior Managers (2 Day Course)
Building Excellent Working Relationships
Communication Skills for Managers (2 Day Course)
Director Development Programme (6 day course)
Effective Management & Leadership Styles (2 Day Course)
Effective Management of Your Team
Effective Motivation and Leadership
EI as a Strategy for Leadership (2 day course)
Emotional Intelligence for Leaders
Essentials of Management (3 Day Residential Course)
Getting Results
Inspirational Leadership (2 day course)
Introduction to Management & Supervisory Skills
Introduction to Management & Supervisory Skills (2 day course)
Leadership
Leadership Story Telling
Leading Innovation (2 Day Course)
Liberating Leadership (2 Day Residential Course)
Managing & Improving Performance (2 day course)
Managing a Matrix Team
Managing a Team in a Matrix Environment
Managing Change
Managing Groups & Teams
Managing Remote Teams
Managing Upwards
Managing Your Team (3 day course)
Maximising Performance by Influencing and Persuading
Motivate to Win
Motivation
Negotiation Skills for Managers (2 day course)
Risk Management
Situational Leadership (2 day course)
Strategic Commercial Awareness (2 Day Course)
Strategy
Team Building for Managers
The Art of Management and Leadership (2 day course)
The Full Cycle of Change Management (2 day course)
ILM Management & Leadership
ILM Level 2 Qualifications in Effective Team Member Skills
ILM Level 2 Qualifications in Innovation in the Workplace
ILM Level 2 Qualifications in Team Leading
ILM Level 3 Qualifications in First Line Management
ILM Level 3 Qualifications in Leadership
ILM Level 4 Award in Leadership
ILM Level 4 Qualifications in Management
ILM Level 5 Qualifications in Leadership
ILM Level 5 Qualifications in Management
ILM Level 6 Award in Management
ILM Level 7 Diploma in Strategic Leadership & Executive Management
ILM Level 7 Qualifications in Executive Management
ILM Level 7 Qualifications in Strategic Leadership
Coaching
Coaching Skills
Coaching Supervision Training (4 day course)
Developing an Effective Coaching Strategy (2 day course)
Developmental & Performance Coaching (2 day course)
Executive/Professional Coach Training (7 day course)
ILM Level 3 Qualifications in Coaching & Mentoring
ILM Level 3 Qualifications in Workplace Mentoring
ILM Level 5 in Coaching & Mentoring
ILM Level 7 Qualifications in Coaching & Mentoring
Mentoring Skills (2 day course)
Setting up an Executive/Business Coaching Business (5 day course)
The Inspirational Coach (2 day course)
The Results Driven Performance Management Coaching Programme
Using Innovation and Creativity to Become an Inspirational Coach (2 day course)
Personal Effectiveness & Communication
Administration Excellence (2 day course)
Advanced Presentation Skills (2 day course)
Assertiveness
Body Language – Secrets of Communicating Successfully
Business Skills for Administrators
Communication Skills
Confidence at Work
Creative Problem Solving
Dealing with Difficult Behaviour
Dealing With Difficult People
Delegation & Empowerment
Effective Meetings Management
Empowerment - Are Your People There Yet?
Facilitation Skills Excellence (2 day course)
Influencing Skills
Interpersonal Skills Training
Learn to Network Effectively & Efficiently
Maximising Performance by Influencing and Persuading
Negotiate - The Results Driven Way
NLP - 1 Day Course
NLP - 2 Day Course
NLP - 3 Day Course
Personal Presentation
Presentation Skills
Professional Writing Skills
Proposal Writing
Questioning to Success
Report Writing Skills
Resolving Conflict
Social Styles - Communication Excellence
Team Building for Teams
The High Profile Trainer (3 day course)
Time Management
Time Management & Delegation Skills
Winning People Over
Sales & Marketing
Advanced Closing Skills
Advanced Sales Strategies
Advanced Selling Skills (2 day course)
Advanced Telephone Prospecting
Best Practice for Field Sales
Closing Deals
Closing Incoming Calls Effectively
Cold Calling
Consultative Selling
Customer Relationships Marketing (CRM)
Effective Sales Skills (4 day course)
Finance for Marketing and Sales People
Gaining Commitment on the Telephone
Generating New Business by Telephone
How to Motivate your Sales Team ( 2 day course)
Introduction to Account Management
Key Account Management (2 day course)
Looking through the Customer’s Eyes
Media Training
Negotiating to a Satisfactory Close
Negotiation Skills for Sales People (2 Day Course)
Referral Marketing
Relationship Marketing ( 2 day course)
Sales & Marketing Strategy (2 day course)
Sales Management (2 day course)
Sell and Present with Impact
Selling by the Numbers
Selling Yourself, Your Projects and Your Ideas
Up-Selling & Cross-Selling (2 day course)
Customer Care
Call Centre – Achieving Best Practice
Customer Care Excellence for Finance Staff
Customer Service & Telephone Skills
Customer Service Skills
Dealing With Difficult Customers
Telephone Skills
Information Technology
Free IT ROI Pre & Post-course Analysis
Microsoft Access Advanced
Microsoft Access Basic
Microsoft Access Intermediate
Microsoft Excel Advanced
Microsoft Excel Basic
Microsoft Excel Intermediate
Microsoft Outlook Advanced
Microsoft Outlook Basic
Microsoft PowerPoint Advanced
Microsoft PowerPoint Basic
Microsoft Word Advanced
Microsoft Word Basic
Microsoft Word Intermediate
Human Resources
Controlling Absenteeism
Discipline & Grievance - The Fundamentals
Emotional Intelligence (2 day course)
Essentials of Employment Law
Inducting New Starters for Success
Introduction to Emotional Intelligence (1/2 day course)
Recruiting & Interviewing Using a Competency Approach (2 day course)
Recruting the Best People
Reward Management (2 day course)
Staff Appraisal & Retention
Successful Interviewing
Talent Management
Training Evaluation (2 day course)
Understanding Diversity
Finance
Basic Financial Awareness
Effective Credit Control
Finance for Non-Financial Managers (2 day course)
Managing Budgets
Spreadsheet Skills for Forecasting, Planning & Budgeting
Health & Safety Courses & Services
Emergency First Aid at Work Course (EFAW)
Emergency Rescue and Recovery of Casualties from a Confined Space
Environmental Awareness
Fire Awareness, including the Safe Use of Portable Fire Extinguishers Course
First Aid Annual Update Course
First Aid at Work
First Aid at Work Refresher
First Aid Awareness Course (FAA)
Hose Reel – Fire Team Training
IOSH Managing Safely (4 day course0
IOSH Working Safely
Manual Handling
NEBOSH National General Certificate in Occupational Health & Safety
Noise at Work Training
Overseeing Work in Confined Spaces
Risk Assessment Training
Safe Entry into High Risk Confined Spaces
Safe Entry into Low Risk Confined Spaces
Safe Entry into Medium Risk Confined Spaces
The Role of the Fire Warden
Return on Investment (ROI) Services
ROI Consultancy
ROI Evaluation Skills Training (2 day course)
ROI Implementation
Consultancy - RDG Services
Accountancy
Branding
Human Resources
Internet Solutions & eCommerce
Organisational Development
Strategy
Systems Development
Video & Media Production
Espresso Learning
Communication Skills Excellence - Day 3 - 2 Hour Modules
Performing and Managing Performance - Day 2 - 2 Hour Modules
Skills for the Modern Manager - Day 1 - 2 Hour Modules
Lean
5S Training - Lean Manufacturing House Keeping
Delivering More for Less
New Product Development and Balanced Sourcing (3 or 5 day course)
Process Mapping
Train the Trainer
Learning and Development in Practice (2 day course)
Managing Learning and Development in your Organisation – 2 day course
The Inspirational RDT Train the Trainer Programme (3 day course)
Train the Trainer
Training Administration (2 day course)
Using Transactional Analysis (TA) in Training
Graphic Design
Adobe Photoshop CS4 - Introduction (2 day course)
Getting Started with Photoshop
Illustrator CS4 - Advanced
Illustrator CS4 - Introduction (2 day course)
InDesign CS4 – Advanced (2 day course)
InDesign CS4 – Introduction (2 day course)
Project Management
Microsoft Project 2003: Level 1 Course
Microsoft Project 2003: Level 2 Course
Microsoft Project 2007: Level 1 Course
Microsoft Project 2007: Level 2 Course
PRINCE2® 2009 Foundation
PRINCE2® 2009 Foundation and Practitioner
Project Management - The Deliverables (2 day course)
Project Management - Theory
The Core Skills needed to be a Project Manager (3 day course)
The Project Manager as the Negotiator (2 day course)
Using Risk Management to Enhance Effective Decision Making when Delivering Projects (2 day course)
Espresso Learning
Information about the range of courses offered is provided below followed by a full list of courses.
Communication Skills Excellence - Day 3 - 2 Hour Modules
Performing and Managing Performance - Day 2 - 2 Hour Modules
Skills for the Modern Manager - Day 1 - 2 Hour Modules
Copy Editor
Self-employed
''Very useful course which was well put. All of it will be very useful to me in the future.
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