This key course helps you develop that relationship further and win more business

Overview:
Introduction to Account Management is a customer relationship management course.

Customer care is vital to any successful organisation and this course looks at current practice and explains how to set standards and develop best practice.

Suitable for:
Those who wish to manage high levels of customer care through their teams.

It will concentrate on the benefits of treating customers individually and how to manage this process.

The Programme Topic Areas are:
• What is Customer Care and what is its value?
• An introspective look at current practices
• Managing good Customer Care
• Setting standards to maintain and increase profits
• How to develop customer relationships from a business development perspective
• Communication – asking questions and listening
• Summary & action plans agreed