Influencing Skills
Strategy – planning, tactics and persuasion are the core skills needed here

Overview:
This influencing skills course focuses on the delegate’s current position, helping to develop and improve their influencing techniques. This course combines modern theory with practical know-how.


Suitable for:
Individuals and professionals who have the need and the responsibility for influencing individuals for change.

This can include personal situations as well as general needs.


The Programme Topic Areas are:
• An understanding of the importance of planning their approach to influencing
• Theoretical understanding of applying influencing skills
• The basic framework for influencing
• Influencing behaviours
• Influencing practice
• Human responses to influence
• Planning your personal influencing aims – putting knowledge into practice
• Best practice techniques for using these skills back in the workplace or other situation
• How to obtain co-operation through consent
• Summary & action plans agreed

Receptionist
Hotel Chain
''To give quality service to customers to meet their needs and expectations.
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