The ILM Level 3 Award in Workplace Coaching for Team Leaders and First Line Managers and the ILM Level 3 Certificate for Professional Workplace Coaches aim to provide practising and potential team leaders and first line managers with the knowledge, skills and confidence to perform effectively as workplace coaches as part of their normal work role. In addition the Certificate aims to equip participants seeking to move into a development role within their organisations or as a freelance workplace coach.

The qualification is made up of three mandatory units which introduce the key aspects of coaching in the workplace. In the first unit, ‘Understanding good practice in workplace coaching’, the role of the workplace coach is explored. Here participants assess their own ability to use a variety of interpersonal communication skills when giving effective feedback to learners.

In ‘Organising workplace coaching’ participants look at the range and value of different learning resources to support safe and effective coaching, alongside practical skills in how to monitor and record learner progress. In the final unit of the award participants plan and organise workplace coaching sessions, undertaking coaching and then monitoring/reviewing their own workplace coaching performance.

The Certificate for Professional Workplace Coaches is aimed at participants who will be significantly involved in workplace coaching – within an organisation or as a freelancer. Participants complete the same three mandatory units as in the Award above but also complete an additional unit ‘Undertaking an extended period of supervised coaching in the workplace’. In this practical unit participants will develop and improve their workplace coaching, planning, organising and evaluating at least 30 hours of coaching.