Overview:
This course aims to give the busy administrator the skills to prioritise, organise and manage their working day. During the day delegates will also take a look at certain legislation that may affect their working environment.

Suitable for:
Administrators who wish to improve their business skills.

The Programme Topic Areas are:
• Organisational skills (works styles, routine planning and prioritising time management)
• Time and self-management - handling paperwork/saying 'No'/giving and receiving instructions
• An overview of the Data Protection Act
• Health & Safety quiz
• Being an effective communicator as well as administrator - identifying key skills/listening and questioning technique/body language/handling difficult situations
• Summary & action plans agreed