Overview:
“The trouble is, those who only consider brass tacks don’t always look at the copper tacks, or the steel tacks or the brass rivets.”

Suitable for:
Individuals who need to influence change and who currently meet resistance.

The Programme Topic Areas are:
• Core communication skills and developing positive habits
• Questioning for success
• Improving performance through assertiveness
• Influencing skills and techniques (How to adjust our approach dependant on the person/people, situation and circumstance facing us
• Understanding and developing relationships with colleagues to reduce stress and maximise expertise
• Summary & action plans agreed