Overview:

This course is designed to help delegates understand and assess the risks involved in making management or business decisions, and how best to respond should things go wrong.

Suitable for:

Anyone in a management position whose decisions affect departmental and/or corporate business outcomes.

The Programme Topic Areas are:

• Making decisions - why manage risk?
• Types of risk - operational, strategic & financial
• Risk psychology - personal & corporate values
• Assessing the consequences and impact of decisions
• Balancing risk and reward
• The risk management system - contingency planning
• Responding to risks - flexibility & alternatives
• When things go wrong - learning from experience & moving forward
• Summary & action plans agreed - an intensive, practical and activity based programme building delegates' knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service.