Overview:

The course looks at a combination of skills and behaviours associated with management. Within any internal hierarchy certain behaviours and skill sets are required. In the case of supervisors and managers, this frequently means a change of 'mind set'.

The objective of this course is to gain a better understanding of the purpose of the role and attitude towards the team.

Suitable for:

Anyone who has the responsibility to manage any number of staff at a functional level within an organisation. It is aimed at those that may need to fully understand, or refresh their understanding, of where they fit into the business; how they are identified within their role; what is required of them in order to grow into the role; and how their attitude towards team objectives and team members affects performance.

The Programme Topic Areas are:

• Developing positive habits
• Supervision and management - what's the difference?
• Natural vs appropriate behaviour
• Interpersonal skills
• Setting objectives, decision making, time management & delegation
• Coaching for success
• Motivating your staff
• Summary & action plans agreed